Logali Tech
Help

Logali Tech support

Who to write to depending on the topic, what to include and how soon we reply.

1. Contact channels

  • General and technical assistance: [email protected]. Account access, sign-in, mobile applications and any platform issue.
  • Training: [email protected]. Course and master's program content, enrolments, live classes, certificates and student discounts.
  • Billing and payments: [email protected]. Invoices, tax details, plan changes, cancellations and refunds.

We provide support in English and Spanish.

2. Response times

  • General and training enquiries: up to 2 business days.
  • Problems accessing your account or a purchased course: high priority, usually the same business day.
  • Billing requests: up to 5 business days.

3. What to include in your message

To get it resolved on the first reply, tell us:

  • The email address you registered with.
  • The course, master's program or order affected.
  • If you are writing from a mobile application: operating system and version, device model and application version.
  • What you expected to happen and what happened instead, with a screenshot where possible.

4. Before you write

  • Forgotten password: use the recovery option on the sign-in screen. If you signed up with Google, Microsoft, LinkedIn, GitHub or Apple, sign in again with that same provider.
  • Invoices and subscription status: available in your account area, no need to ask for them.
  • Plans and pricing: the most frequent questions are answered on Plans.
  • Refunds: conditions and deadlines in the Refund Policy.
  • Deleting your account: full procedure in Delete your account.

5. Mobile applications

The Logali Tech applications for iOS and Android use the same account as the web. If sign-in fails, first check that you can sign in from a browser at training.logalitech.com and, if the problem persists, write to [email protected] stating the application version. How the applications process data is described in section 11 of the Privacy Policy.

6. Who provides the support

The service is provided, depending on your region, by Logali Europe SRL (European Union and EEA) and Logali Tech LLC (rest of the world). Full registration details are in the Legal notice.