Refund policy

This is a courtesy English translation. In case of discrepancy, the Spanish version prevails.

Last updated: 20 October 2026

1. Responsible entity and scope

This policy applies to all purchases made on logalitech.com and the associated Logali Tech services (individual courses, Free/Standard/Premium subscriptions, live classes, certificates). The selling entity depends on the payment method and your region:

Customers in the European Union (and all purchases via PayPal):
Logali Europe SRL
Strada George Coșbuc nr. 115, 420042 Năsăud, jud. Bistrița-Năsăud, România
CUI 35025890 · VAT RO35025890 · Reg. Com. J06/547/2015
Contact: [email protected]

Rest of the world (card purchases outside the EU):
Logali Tech LLC
30 N Gould St Ste N, Sheridan, WY 82801, USA
Contact: [email protected]

2. 7-day commercial guarantee (all regions)

Regardless of your country of residence, within 7 calendar days of your first paid subscription you may request a full refund, with no justification required. The full amount is returned to the original payment method and your account switches immediately to the Free plan.

• The guarantee applies only once per customer, to their first paid subscription (monthly or annual, Standard or Premium).
• Plan changes (upgrade/downgrade) do not open a new guarantee window.
• After a refund under this guarantee, any subsequent subscription is a new purchase with no additional guarantee window. Your statutory rights (section 3) are not affected.
• The 7-day period applies to purchases made from 20 October 2026. First paid subscriptions purchased before that date keep the 14-calendar-day guarantee in force at the time of purchase.

This guarantee is a voluntary commercial condition offered by Logali Tech, more generous than the legal minimum, and it applies with preference over it.

3. Right of withdrawal (EU/EEA/UK customers)

If you reside in the European Union, the European Economic Area or the United Kingdom, you have 14 calendar days from the date of purchase to withdraw from the contract without justification, in accordance with Directive 2011/83/EU on consumer rights.

Immediate performance of the service and proportional deduction

At checkout you tick a box by which you expressly request that the provision of the service begin immediately, without waiting for the end of the withdrawal period, and you acknowledge that, if you withdraw within the period, you will pay an amount proportional to the service already provided up to the moment you notify us of your withdrawal (Article 14(3) of Directive 2011/83/EU). That proportional amount is deducted from the refund.

In practice, during the first 7 days the commercial guarantee in section 2 (a full refund, with no deduction) is more favourable and applies with preference to your first paid subscription. From day 8 to day 14, or if you have already used your commercial guarantee, you may exercise statutory withdrawal with the proportional deduction.

4. Subscriptions (Standard / Premium)

• Initial period: your first paid subscription is covered by the 7-day commercial guarantee in section 2 (full refund). After that period, or if you have already used it, customers in the EU, the EEA and the UK may exercise the statutory withdrawal in section 3 until day 14 (with proportional deduction).
• Automatic renewals: you may cancel the renewal at any time from your dashboard at /my-account/subscriptions/ or by writing to [email protected]. Cancellation takes effect at the end of the billed period and you keep access until that date; periods already charged are not refunded, except in the cases described in section 6.
• Plan changes: plan upgrades (Standard → Premium) take effect immediately with a prorated charge for the remaining days of the cycle. Plan downgrades (Premium → Standard) are scheduled for your next renewal date: you keep the higher plan until then (you already paid for it), no refund or credit is issued for the current period, and you may cancel the scheduled change at any time before the renewal, at no cost. A maximum of one plan change per billing cycle applies.
• Monthly ↔ annual switch: done by cancelling the current subscription (access until the end of the paid period) and purchasing the new billing period once it ends. There is no proration between periods.

5. Individual courses

• Full refund within 7 days if no lesson has been played and no material has been downloaded. Customers in the EU, the EEA and the UK keep the 14-day right of withdrawal in section 3.
• If the digital content has been accessed after giving express consent to immediate performance, the right of withdrawal is lost for that content (Article 16(m) of Directive 2011/83/EU).
• If, for technical reasons attributable to Logali Tech, you cannot access the purchased course for more than 7 consecutive days, you are entitled to a full refund regardless of prior consumption.

6. Refunds for causes not attributable to the customer

A full or partial refund, as applicable, will be issued in the following cases, irrespective of the periods above:

• Duplicate or erroneous charge.
• Course withdrawn from the catalogue or not delivered under the published conditions.
• Persistent technical impossibility attributable to Logali Tech (longer than 7 days).
• Cancellation of live classes without rescheduling within the following 30 days.

7. Customers outside the EU/EEA/UK

Logali Tech LLC is incorporated in Wyoming, USA. For customers in the US and other countries outside the EU, US federal law does not require a withdrawal period for digital services; refund rules vary by state. As a goodwill policy, Logali Tech offers all customers worldwide the same 7-day commercial guarantee described in section 2, under the same conditions. Mandatory consumer protection rights granted by the law of your country or state of residence (for example, California or New York) are not affected.

8. How to request a refund

Send an email to [email protected] including:

• Your full name and account email.
• Order number (you can find it in the confirmation email or at /my-account/orders/).
• Reason for the refund.

We reply within a maximum of 5 business days. If the refund is approved, the amount is returned via the same payment method used, within a maximum of 14 calendar days from confirmation. Actual timing depends on your bank (Stripe processes refunds in 5-10 business days).

9. Dispute resolution

If you disagree with our decision, EU consumers may turn to the European online dispute resolution (ODR) platform or to the consumer authority of their country of residence. US customers may contact their state consumer protection office or, for card disputes, initiate a chargeback through their issuing bank.